CDI Client: Service Birmingham
End Client: Birmingham City Council
Overview: LAN and WAN Infrastructure
Duration: 3 to 5 year Framework Contract

CDI Group plc is pleased to announce the award, by Service Birmingham, of a minimum three years framework contract to furnish Birmingham City Councils Network Cabling requirements; this will entail maintaining the existing infrastructure as well as providing new.

Service Birmingham is an innovative, unique strategic partnership between Birmingham City Council and Capita which will support the transformation in the way the Council works; this strategic partnership forms part of the Council's objective to find better and more innovative ways of delivering services for the benefit of employees and citizens.

CDI have set up a dedicated Service Desk, this will be the single point of contact for all requests and queries, our service management processes will establish better control over the services and reduce the effort required to resolve problems. Desktop support will be provided by a single team and the processes will be streamlined with the deployment of remote management tools to facilitate speedy resolution of incidents. Customers both internal and external will see: IT delivered to demanding service levels and key performance indicators, improved response to calls and knowledgeable well trained service desk staff and engineers.